When you engage Guitcom, you can expect -
A professional approach
We take a planned & methodical approach to all assignments. That means that scheduling, staff assignment, customer interactions, information management and final delivery are all well thought out and executed according to processes & plans. All our internal processes are governed by a Quality System that maps out process flows and controls, and are ISO 9001-2008 quality certified.
With our extensive experience across industry sectors, we are able to structure both our advice & services in a way that offers flexibility and options to clients. In short, you as a customer get to fine tune the service package that you want from us!
Being in the service industry ourselves, we appreciate the value of time and know the cost of delays. We employ scheduling tools to ensure on-time deliveries, and also make sure every team is adequately staffed. We keep customers updated through interactions and periodic status reports. In emergencies, we have even been known to turn around jobs in 24 hours, while maintaining the quality standards that we’re known for!
A responsive team
Our enthusiastic team members treat every job as a personal commitment. Quickly adapting to client-specific nuances and requirements, they’ve earned accolades from customers, both for themselves and for the company. We designate specific staff to each customer account, so you always have a go-to person for queries and updates. We ensure continuity through internal processes and documentation.